1. What would I need to have with me in order to register for a new Mobile Banking
account?
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Registering a new Mobile Banking account is very simple. However we, at ABK, have
taken extra precautions to protect your information and at all times whilst simplifying
the process; for your convenience.
Just make sure you have the following details at the time of registration:
- A valid ATM card and PIN that you wish to open an account for.
- A valid mobile number registered with us.
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2. I got the message Invalid Card or PIN number while I was registering on the Mobile
Banking system?
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There could be multiple reasons why this message has appeared for you during the
registration process, your ATM card may be inactive or the PIN number you are entering
is invalid or the account trying to register is an ABK non-individual account.
For ABK Retail individual accounts, just ensure that you have entered both your
ATM card and PIN number correctly.
If the problem persists, please contact us at Ahlan Ahli 1 899 899 or +965 2 2442
211 for International calls and our Call Centre agents will be more than happy to
assist you.
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3. Is there a specific condition I have to take into consideration when creating
a password?
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Passwords must meet the following requirements:
- Minimum length of 8 characters.
- Login Password must contain numbers and alphabets.
- Login Password can contain maximum of 2 digits to be repeated in a sequence (111
or aaa is not allowed)
- Login Password can contain these special characters !@#$%^&*~-
- Please remember that passwords are case sensitive. We recommend you input your password
with the 'CAPS' off!
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4. I recently forgot my Password, how can I reset it?
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It is very common that passwords may be forgotten. Therefore, you can simply reset
your password via navigating to the ‘Trouble signing in?’ screen and selecting 'Forgot
User Name / Login Password' option.
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5. I used the ATM card and PIN in 'Forgot User Name / Login Password' option and
I got invalid card / PIN error message?
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Make sure that your card is active and delivered and used at least once in an ABK
ATM machine. If the problem persists, please contact us at Ahlan Ahli 1 899 899
or +965 2 2442 211 for International calls and our Call Center agents will be more
than happy to assist you.
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6. My user is disabled, how can I reactivate it?
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Your user might be disabled due to entering the password or security question incorrectly
3 times consecutively. Depending on the incorrect entries, you can simply enable
your user by clicking on 'Forgot User Name/ Login Password' under ‘Trouble signing
in?’ option and complete the reset process or clicking ‘Forgot Security Questions’
under ‘Trouble signing in?’ option and complete the reset process.
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7. I forgot the answers to my security questions, what should I do?
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You can simply reset your security question by clicking ‘Forgot Security Questions’
under ‘Trouble signing in?’ option and complete the reset process.
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8. I forgot my Login User ID, what should I do?
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You can simply view your Login User ID by following the ‘Forgot User Name / Login
Password’ steps under ‘Trouble signing in?’ option. Your Login User ID will be displayed
on the final step of the password reset process.
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9. What do I need to get access to transfers option in Mobile Banking?
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Access to this option can be obtained once you read and accept the Terms and Conditions
and click on Accept.
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10. What is the maximum period for Accounts and Credit Card statements that I can
view through Mobile Banking?
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You can view account statements dating back to the day account was opened and up to 5 years of Credit Card and Loans statements through Online Banking. However, you can always visit the nearest branch to get Accounts and Credit Cards statements that are greater than the mentioned period.
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11. What is a Beneficiary?
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When transferring funds, you would typically transfer from one of your ABK accounts
to another account that could be another account at ABK, a Local account, or an
International account. The recipient account is called a Beneficiary account.
In order for you to conduct online transfers, you will first need to create and
activate a Beneficiary.
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12. Is there a limit to the number of Beneficiaries I can create?
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There is no limit for the number of Beneficiaries you can create. However, we suggest
that you label them distinctively to avoid confusing multiple benefactors with each
other.
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13. How can I create and activate my recently added Beneficiaries?
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To create a new Beneficiary, simply click on the 'Add Beneficiary' option under
the 'My Beneficiaries' menu.
Please ensure you enter all the marked fields with the Beneficiary details and select
the correct bank branch (this can be selected correctly by using the BIC / Clearing
Code).
In the last screen, the system will ask you for a one-time password (OTP) that will
be sent to your registered mobile number via SMS message. Enter in the digits in
the OTP field to activate the beneficiary.
In the events that you did not receive the SMS message, contact our Ahlan Ahli Customer
Service at 1899899 or +965 22442211 for international calls and request to update
your information.
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14. Is there a limit to the amount or number of transfers I can conduct through
the Mobile Banking system?
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Yes there are limits that are shared between Online Banking and Mobile banking systems.
The limits per transfer type are as follows:
- Own Accounts Transactions (Transfer between your accounts and Credit Card payment):
- Daily limit : KD 15,000
- Monthly limit : KD 30,000
- Third Party Accounts Transactions (Local, International, to another ABK account
transfers) :
- Daily limit : KD 3,000
- Monthly limit : KD 8,000
- Mobile Payments and iTunes cards :
- Daily limit : KD 100
- Monthly limit : KD 200
You may request to increase your limit to the following schema:
- Own Accounts Transactions (Transfer between your accounts and Credit Card payment):
- Daily limit : KD 30,000
- Monthly limit : KD 60,000
- Third Party Accounts Transactions (Local, International, to another ABK account
transfers) :
- Daily limit : KD 8,000
- Monthly limit : KD 20,000
- Mobile Payments and iTunes cards :
- Daily limit : KD 400
- Monthly limit : KD 1,000
You can request to increase your limit by sending us a secure mail from Mobile Banking
after login.
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15. I got a message stating that I have exceeded my limit while using the Mobile
Banking transfer option?
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That means you have reached your daily/monthly Mobile Banking transfer limit and
you may need to increase that limit, should you need to complete that transfer within
the same day/month. You can simply increase your monthly limit by sending us a Limit
Increase request through the Online Banking or Mobile Banking Secure Mail option
detailing the schema you would want to increase to.
Please note that the current schema is as follows:
- Own Accounts Transactions (Transfer between your accounts and Credit Card payment):
- Daily limit : KD 15,000
- Monthly limit : KD 30,000
- Third Party Accounts Transactions (Local, International, to another ABK account
transfers) :
- Daily limit : KD 3,000
- Monthly limit : KD 8,000
- Mobile Payments and iTunes cards :
- Daily limit : KD 100
- Monthly limit : KD 200
You may request to increase your limit to the following schema:
- Own Accounts Transactions (Transfer between your accounts and Credit Card payment):
- Daily limit : KD 30,000
- Monthly limit : KD 60,000
- Third Party Accounts Transactions (Local, International, to another ABK account
transfers) :
- Daily limit : KD 8,000
- Monthly limit : KD 20,000
- Mobile Payments and iTunes cards :
- Daily limit : KD 400
- Monthly limit : KD 1,000
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16. Are there any Transfer charges for Mobile Banking transfers?
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ABK has no charges for any kind of transfer.
Please note that upon selecting Correspondent Charges as 'Our' then ABK will charge
an additional amount based on the Correspondent Bank’s request and Charge amount
from your account.
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17. Can I make an International fund transfer with KWD currency?
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We highly recommend that you set the Transfer Currency of the International Transfer
to match the destination country.
Please note that if the above requirement is not met then the Transfer request may
be cancelled.
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18. How can I change my password?
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After logging in to your Mobile Banking account, navigate to My Profile menu and
select ‘Change Password’ option. Once there, you must enter your old password and
choose a new password with the specifications mentioned below:
- Minimum length of 8 characters.
- Login Password must contain numbers and alphabets.
- Login Password can contain maximum of 2 digits to be repeated in a sequence (111
or aaa is not allowed)
- Login Password can contain these special characters !@#$%^&*~-
- Please remember that passwords are case sensitive. We recommend you input your password
with the 'CAPS' off!
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19. Can I login with another user ID on my phone?
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Yes it is possible. Online Banking and Mobile Banking will have the same credentials.
So, you can login from any mobile device that has the ABK Mobile Banking app installed.
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20. How to enable the Touch ID feature on my device?
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When logging in first time on your device, the app checks if your device supports
Touch ID feature and will pop-up asking you if you like to activate Login via Touch
ID.
If you would like to activate it anytime later, you can go to ‘My Profile’ menu
and select ‘Manage Touch ID’.
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