1. What is SMS Banking?
+
-
SMS Banking is a simple and fast message notification service. Select from either
PULL or PUSH options, in either English or Arabic, to get the information you need,
wherever you are.
PUSH messages are automated messages that the bank sends out to the customer such
as promotions offered by the bank, without the customer initiating a request for
the information.
PULL messages are messages that are initiated by the customer e.g. obtaining account
balance enquires.
|
2. How can I subscribe to the SMS banking service?
+
-
|
You can register to ABK’s SMS Banking service through Visiting the nearest ABK branch.
|
3. Can I switch my SMS Banking service subscription to another mobile number?
+
-
|
Customers can update their mobile number details by visiting the nearest ABK branch.
|
4. What is the difference between Basic and Pull SMS services?
+
-
- Basic: Offers SMS services for transactions of KD 10 and above on the accounts
and all Credit Cards transactions.
- Pull: Offers SMS services on all accounts and credit cards transactions for transactions of KD 1 and above including pull and push service and daily updated balance.
|
5. Can I upgrade my SMS service subscription from Basic to Pull?
+
-
You can upgrade the SMS service from Basic to Pull by visiting the nearest ABK branch
or contacting the ABK Call Centre at Ahlan Ahli 1 899 899 or +965 22907222 for
International calls.
Paid SMS subscriptions have an annual fee of KD 4.
|
6. I just changed my service provider, will I still receive my ABK SMS messages?
+
-
|
The SMS service requires up-to-date contact details, including the service provider.
To update service provider details please visit the nearest ABK branch or contact
the ABK Call Centre at Ahlan Ahli 1 899 899 or +965 22907222 for International
calls.
|
7. What happens if I don’t have the required amount in my account for the Pull SMS
service annual renewal fees?
+
-
|
The subscription type will be automatically downgraded to Basic; therefore annual fees will be canceled.
|
8. Can I link 3 accounts to my SMS service?
+
-
|
You can have a total of 5 accounts linked to the SMS service. Please visit the nearest
ABK branch or contact the ABK Call Centre at Ahlan Ahli 1 899 899 or +965 22907222
for International calls to link the accounts to the SMS service.
|
9. How can I stop the SMS service?
+
-
|
To disable the SMS service please visit the nearest ABK branch or contact the ABK
Call Centre at Ahlan Ahli 1 899 899 or +965 22907222 for International calls.
|
10. Are there any fees to cancel the SMS service?
+
-
|
There is no fees cancellation for the SMS service.
|