1. What is the ENET service?
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ENET is a free ABK customer service that provides:
- Purchase prepaid vouchers and pay postpaid mobile bills (Zain, STC, and Ooredoo).
- International calls.
- Purchase iTunes gift cards.
To access the ENET service, please dial 1 808 999.
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2. Who has access to this service?
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ABK customers that have an active account and ATM card can access the ENET service.
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3. What are the fees for the ENET service?
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There are no additional fees for using any of our ENET services. The customer will
only be charged with the product / service fees.
For example, if a customer wanted to purchase a $10 iTunes gift card, you will only
be charged with the retail price of that gift card.
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4. What are the fees for calling internationally through the ENET service?
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The customer must have a minimum of KD 10 available in their account to initiate
the call.
Please note that International call fees are equal to fees regulated by the Ministry
of Communication.
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5. When will the phone bill fees be subtracted from my account if done through the
ENET service?
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The amount will be subtracted immediately from the customer’s account.
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6. What if the phone call was cut off during transaction/purchase through the ENET
service?
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In the event that the call was cut off, call the ENET service 1 808 999 and choose
the option to listen to the last 3 transactions done through the ENET service.
If the transaction was issued you can either visit your nearest branch, or contact
ABK Call Centre at Ahlan Ahli 1 899 899 or +965 22907222 for International calls
to raise a ENET Claim Complaint to get your fees refunded.
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7. What if the fees were deducted from my account but the product or service was
not provided.
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If the services / products were not provided, you could raise a ENET Claim Complaint
by visiting the nearest ABK branch or contacting the ABK Call Centre at Ahlan Ahli
1 899 899 or +965 22907222 for International calls.
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