Easy, Smart and Simple
Get the App
ABOUT ABK | SEARCH | العربية

FREQUENTLY ASKED QUESTIONS


KTEL

Open All   |   Close All

1. What is the KTEL service?
+
-
KTEL is a free ABK customer service that provides:
  • Purchase prepaid vouchers and pay postpaid mobile bills (Zain, VIVA, and Ooredoo).
  • International calls.
  • Purchase iTunes gift cards.
  • Subscriptions to Fasttelco Internet services.
To access the KTEL service, please dial 1 808 999.
2. Who has access to this service?
+
-
ABK customers that have an active account and ATM card can access the KTEL service.
3. What are the fees for the KTEL service?
+
-
There are no additional fees for using any of our KTEL services. The customer will only be charged with the product / service fees.

For example, if a customer wanted to purchase a $10 iTunes gift card, you will only be charged with the retail price of that gift card.
4. What are the fees for calling internationally through the KTEL service?
+
-
The customer must have a minimum of KD 10 available in their account to initiate the call.

Please note that International call fees are equal to fees regulated by the Ministry of Communication.
5. When will the phone bill fees be subtracted from my account if done through the KTEL service?
+
-
The amount will be subtracted immediately from the customer’s account.
6. What if the phone call was cut off during transaction/purchase through the KTEL service?
+
-
In the event that the call was cut off, call the KTEL service 1 808 999 and choose the option to listen to the last 3 transactions done through the KTEL service.

If the transaction was issued you can either visit your nearest branch, or contact ABK Call Centre at Ahlan Ahli 1 899 899 or +965 2 2442 211 for International calls to raise a KTEL Claim Complaint to get your fees refunded.
7. What if the fees were deducted from my account but the product or service was not provided.
+
-
If the services / products were not provided, you could raise a KTEL Claim Complaint by visiting the nearest ABK branch or contacting the ABK Call Centre at Ahlan Ahli 1 899 899 or +965 2 2442 211 for International calls.