The Bank recognizes and protects the rights of the various stakeholders (internal
as well as external) established under relevant laws and regulations and has put
in place relevant policies and codes for their protection. Summary of the rights
of the various stakeholders has been discussed below:
Shareholders
- Access to shareholder records
- Disclosure of essential information
- Right to be treated equitably
- Priority to subscribe to new share issues
Regulators
- Compliance with regulations
- Timely & accurate disclosure
- Appropriate reporting
Customers
- To receive high-quality services
- Confidentiality of customer information
- Redressal of complaints & concerns
- Avoidance of mis-selling
- Honest & trustworthy advertisements
Employees
- Equal employment opportunity
- Training
- Performance based remuneration
- Employee oriented HR policies
- Redressal of complaints & grievances
Community
- Corporate Social Responsibility
- Fair distribution of resources and opportunities
- Financial assistance to welfare organizations
Counterparties
- Equal and fair treatment
- Avoidance of dishonest actions against counterparties
- Avoidance of conflict of interest