Al Ahli Bank of Kuwait (ABK) recently held its annual ‘Best of the Best’ award ceremony on, 23rd March 2015 at the Jumeirah Hotel. This event is held each year to recognize the tremendous efforts of staff members in the Bank’s Retail Division.
The ‘Best of the Best’ awards are based on six different reward programs and the award categories are: the A+ ‘Golden Team’, which is dedicated to the customer service team members, the ‘Customer Service Champion’ which focuses on the best performing branches in customer service and thirdly, the ‘Top Performance’ Award which is dedicated to the sales teams in three areas; the best performing staff in sales, the ‘Best Performing Branch’ in sales and the ‘Best Supporting Back Office Staff Award ’. The fourth category is the ‘Elite Award’, which is dedicated to the ‘Best Operations Office’ staff. The fifth category is ‘ABK Heroes’ which is for the Customer Service staff who serve the Bank’s customers, internally and externally, and is based on an evaluation conducted by the Service Quality Unit for friendliness, positive attitude, task ‘ownership’, teamwork and commitment. The sixth category, the ‘Complaint Management’ award is dedicated to the best performing branch in managing and resolving customers’ complaints.
Commenting on this award scheme, Stewart Lockie, General Manager of Retail Banking at ABK, said “We are honored to have such a committed team at the Bank. Their hard work and competence is a key driver of success and it is a pleasure to be able to recognize their outstanding efforts.”
Mr. Fawzy Al-Thunayan, GM, Board Affairs, praised the outstanding efforts of ABK staff and pointed out that ABK has been awarded the ‘‘Best Improved Retail Bank in the Middle East Award’ by The Asian Banker, Best Credit Card and Debit Card by Banker Middle East, as well as the ‘ Best use of segmentation 2015 Award” by Visa International. These awards are an endorsement of the efforts of ABK employees and their diligence to provide the customers with the best banking solutions available.
For more information on Ahli Bank of Kuwait please contact an ABK representative via ‘Ahli Chat’ or by contacting a customer service agent via ‘Ahlan Ahli’ at 1899899.