19 June 2022
Al Ahli Bank of Kuwait (ABK) is pleased to announce the introduction of Automatic Speech Recognition (ASR) into ‘Ahlan Ahli,’ its Interactive Voice Response Service (IVR). ABK is the first bank in Kuwait to implement this technology, which is in line with ABK’s ‘Simpler Banking’ strategy.
With ABK’s Automatic Speech Recognition (ASR), the anyone calling the Bank can enjoy a simpler experience when calling the Bank. The new service gives the option to navigate Interactive Voice Response Service (IVR) menus by voice, enables seamless navigation of the main menu, and enhances users’ experience.
Mr. Faisal Al Tamimi, Executive Manager of Retail Banking at ABK, said, “The introduction of Automatic Speech Recognition (ASR) technology is an exciting new addition to our suite of offerings for our valued customers. By leveraging progressive and sought-after solutions ABK is introducing a new era of an enhanced instant customer service experience using their Voice with the Interactive Voice Response system”.
“Due to the continuous disruptive technology trends witnessed in the financial services sector, ABK continuously strives to implement innovations that are in alignment with the Bank’s ‘Simpler Banking’ strategy, we believe that by deploying this technology we are acknowledging customers’ desire to quickly access services and believe this will enhance our customer’s experience. We remain committed to streamlining our products and services by making banking simpler through digital innovations,” continued Mr. Al Tamimi.
Furthermore, the Bank continues its support of the nationwide awareness campaign - “Let’s Be Aware”, launched by the Central Bank of Kuwait (CBK) and Kuwait Banking Association (KBA) which aims to raise awareness about customers’ rights and duties when dealing with banking products and services. Callers to the Bank, regardless of whether they are customers, will be guided on important topics including the borrowing processes, bank cards, cryptocurrency transactions, digital security