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ABK continues training employees on the importance of ‘Customer Protection’

December 26th 2017

Al Ahli Bank of Kuwait (ABK) recently announced its success in training the majority of its employees through e-learning courses to increase the awareness of the Bank’s ‘Customer Protection Manual’ which is aimed at protecting the Bank’s customers.

The Head of the Complaints and Customer Protection Unit at ABK, Ali Bu Hamad, stated that the manual to protect customers includes an important set of instructions that complements the directives and guidelines issued by the Central Bank of Kuwait. ABK has further updated and developed new policies, procedures, internal controls and principles that comply with the requirements in the manual, and the training is to activate these controls and to put them into practice for both the employees and customers’ awareness.

The lectures and workshops that will be presented in the coming period represent a continuation of ABK’s efforts to create a new cultural and professional environment, and to reiterate the importance of customer protection. The manual contains a set of general principles aimed at enhancing the protection of banking customers and creating an environment suitable for the preservation of their rights, which is compliant with the instructions and controls of the regulatory bodies, particularly the Central Bank of Kuwait.