26 December 2019
Al Ahli Bank of Kuwait (ABK) announced that it is the first bank in Kuwait to implement NFC (Near Field Communication) technology for the queueing system.
The launch of NFC, which is the latest in a series of technology-led achievements, is in line with ABK’s commitment to enhance the customer’s experience through continuous investment in technology and innovation. Under its ‘Simpler Banking’ strategy, ABK aims to improve the customer’s digital experience, offering efficiency, simplicity, and convenience.
Upon entering a branch, customers will only need to scan (not insert) their CID next to a receiver which is available upon entering the branch. All customer CID information will be captured on the ABK staff’s system, which allows the staff member to identify & recognize the client immediately. Furthermore, no manual entry of information would be needed, speeding the whole process up.
NFC will not only be a security benefit, but will decrease waiting times considerably. This will also allow immediate client updates, taking us to a new level of service excellence.
The NFC technology for the queueing system is currently available in ABK’s Head Office branch, and will be available in all ABK branches in the very near future.
For more information kindly visit eahli.com or contact an ABK customer service agent via ‘Ahlan Ahli’ at 1899899.