20 February 2020
Al Ahli Bank of Kuwait (ABK) recently participated in the “Service Hero Excellence Seminar 2020” which took place on Sunday 16th February at the Sheikh Jaber Al-Ahmed Cultural Center.
Mr. Stewart Lockie – General Manager - Retail Banking at ABK, who represented ABK on the executive panel titled: “Winning Hearts - Where Heroic Behavior Thrives” said: “At ABK we strive for consistency in every customer interaction. Whatever role you play in the bank, you have a role to deliver service excellence”.
The panel discussed the importance of achieving exceptional customer experience through Successful Engagement, Dynamic Staff, and Fundamentals of the Customer Excellence Journey from a Customer’s Perspective, as well as the importance of coaching and mentoring our future leaders.
ABK has heavily invested in its human capital, and has worked hard to ensure consistent high levels of customer service. In line with the bank’s strategy on ‘simpler banking’ ABK has improved processes by providing a fast, more streamlined banking experience.
For more information kindly visit eahli.com or contact an ABK customer service agent via ‘Ahlan Ahli’ at 1899899.