ABK recently entered into the prestigious Middle East Call Centre Awards for 2013.
These awards are contested by International Companies across the Middle East such
as Etihad Airways, OSN and Vodafone and the focus is on excellence across the entire
Call Centre Industry, not only banking.
We were proudly nominated in 3 categories for with only 3 nominees in each category.
- Best Internally Developed Application
- Best Service to Sales conversion
- Best IVR Structure
We won the Best Internally Developed Application for our Call Centre Knowledge Base
and Web forms. This is where we log Service Complaints, Claim Complaints and all
types of escalations from Customers to our internal departments.
This allows us to communicate better and provide the customer witch quicker and
more accurate answers. Overall it has improved the Call Centre’s quality and productivity
to such a level that we can fully focus on our customers without worrying about
ABK is the proud recipient of this award as it shows we are working together to
ensure our customers are given priority service.