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ABK Wins Award at Middle East Call Centre Awards

ABK recently entered into the prestigious Middle East Call Centre Awards for 2013. These awards are contested by International Companies across the Middle East such as Etihad Airways, OSN and Vodafone and the focus is on excellence across the entire Call Centre Industry, not only banking.

We were proudly nominated in 3 categories for with only 3 nominees in each category.

  • Best Internally Developed Application
  • Best Service to Sales conversion
  • Best IVR Structure

We won the Best Internally Developed Application for our Call Centre Knowledge Base and Web forms. This is where we log Service Complaints, Claim Complaints and all types of escalations from Customers to our internal departments.

This allows us to communicate better and provide the customer witch quicker and more accurate answers. Overall it has improved the Call Centre’s quality and productivity to such a level that we can fully focus on our customers without worrying about messy paperwork.

ABK is the proud recipient of this award as it shows we are working together to ensure our customers are given priority service.