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ABK Launches the Next-Generation Digital Onboarding Service

1 Dec 2022

ABK Launches the Next-Generation Digital Onboarding Service

Al Ahli Bank of Kuwait (ABK) is pleased to launch its next-generation digital onboarding feature. Potential customers can now enjoy the convenience of instantly opening ABK accounts either through the mobile app or eahli.com.

Digital onboarding joins an array of other digital services that the Bank developed as part of the Bank’s dedication to offer customers a simpler banking experience. By simply downloading the ABK mobile application, the Bank has offered a fast-track solution to open accounts online. In addition to the accelerated experience, digital onboarding is a service that represents ABK’s commitment to sustainability where it has adopted a digital platform to replace traditional paper and courier-based documentation processes.

Commenting on the new service, Mr. Loai Muqames, Chief Executive Officer of ABK – Kuwait said, “Put simply, we’re bringing banking into the homes of our potential customers where they can now open ABK accounts online. The Bank has always been committed to providing customers with a user-friendly experience. Not only is this a positive step in a streamlined customer journey, as we have also simplified our internal processes and this is further evidence of that commitment.”

The digital onboarding service is integrated with the Kuwait Mobile ID (Hawiyati) application that is verified by the Public Authority for Civil Information (PACI). This is a mandatory step in the process as customers would need to ensure that they have a verified digital signature before using the new next generation digital onboarding.

From there, the account opening process is simple. Potential customers are invited to download the ABK mobile application or visit eahli.com, select ‘Open New Account,’ enter their mobile number, verify it with an OTP, and fill in some personal and financial information.

If customers don’t have a listed digital signature with Kuwait Mobile ID and PACI, the account may still be opened but will remain inactive until a physical signature is made at an ABK branch.

Mr. Loai Muqames continued, “ABK remains committed to digitizing core banking capabilities, processes, and platforms, all in an effort to facilitate customers’ dealings with the Bank. Customer satisfaction remains a high priority for management and the Bank as a whole. Therefore, we are determined to continue to introduce more worthwhile digital banking solutions in the future.”