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ABK Group
- Profile
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Help & Support
Financial and Banking Awareness
Guidelines on Cash Withdrawal and Cash Deposit Complaints
While withdrawing or depositing cash at ATM machines:
Kindly confirm the cash amount before depositing or after withdrawing.
Make sure you receive either a paper or electronic receipt by SMS, or on the Bank’s mobile app.
In case of a problem where the transaction does not complete successfully, please follow these steps:
- Wait for 24 hours from transaction time, the amount is likely to be credited to your account automatically.
- In the event that the amount is not credited to your account, please call Ahlan Ahli at 1 899 899 or visit any ABK branch with transaction details, to submit a claim of the refund.
- The claim request will be investigated and you will be notified with updates regarding the same.