Environmental, Social and Governance (ESG)

2022 Highlights

Customers at Our Zenith

87.5% Customer Satisfaction Index (CSI)
12 branches with special needs support
50% Net Promoter Score (NPS)

Invested in Our People

131,395 total training hours provided
30.7% YOY increase in fresh graduate hires

Committed to Gender Diversity

38% female employees (13.8% YOY)
31% females in management positions (18% YOY)

Invested in Local Procurement

80.6% of total procurement expenditure allocated to local supplier
Cut procurement expenditure by 35.4% YOY

Dedicated to Our Community

A total of KD 218,974.12 invested

Supported Economic Development

24.9% YOY increase in SME loans
14.9% YOY increase in workforce

Invested in Digital Transformation

70% of total online transfers were made through the mobile banking application in 2022

Monitored Electricity Consumption

8,585.0 kWh electricity intensity/employee

Monitored Water Consumption

114,641,392.4 liters
49,223.4 liters/employee

Measured our GHG Emissions

Total: 13,709,977.6 kgCO2e
Scope 1: 592,483.0 kgCO2e
Scope 2: 12,119,331.2 kgCO2e
Scope 3: 998,163.4 kgCO2e

Diverted Waste from Landfills

91.7% of paper waste recycled at ABK-Kuwait
100% of paper waste recycled at ABK-Egypt

Sustainability Reports

Corporate Social Responsibility (CSR)

CSR is a long-term strategy that continuously evolves to help make a positive impact. Driven by our mission to consistently provide experiences that simplify and enrich people’s lives, we work to build strong relationships with the communities around us. Such relationships are established and maintained through our strategic CSR activities, awareness campaigns, volunteering, and ongoing communication.

As a bank that seeks to create a legacy, impact is important to us. Being a leading Kuwaiti bank with regional presence places us in a position to do so beyond national borders. To us, creating societal impact is simultaneously core to responsible management and a key lever to influence sustainable business outcomes. Through responsible banking, including contributions to the communities in which we do business, ABK maintains a good reputation and addresses societal needs. ABK recognizes the interdependent relationship we have with our surrounding communities and how supporting the local community often has a positive effect on employee morale, society, and ultimately our bottom line.

Through our CSR efforts, we engage with and influence a number of external stakeholder groups, with ranging levels of engagement based on the event category and type of audience. Each ABK entity customizes the focus of CSR initiatives and contributions based on strategic priorities and the emerging needs of their local communities.

This section details some of our work in and contributions to our communities.