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Before you travel

Travel Tips - Before
  • Check that your cards are valid to cover the travel period.
  • Check you have sufficient credit limits, and also check your account balance.
  • Record card numbers, expiration dates and bank phone numbers. Keep this record in a safe place separate from your cards. Never write down your PIN Number anywhere.
  • Make sure the back of all your Cards are signed in the designated signature panel.
  • Let your bank know about your trip before you leave so unfamiliar transactions aren’t flagged as suspicious.
  • Ensure that your SMS notification service is activated to notify you of transactions taking place on your account and cards.
  • Download the Mobile app of the bank to track your card usage and spending while travelling.
  • Ensure your online banking access is working.
  • It is always recommended to have sufficient medical insurance while traveling.
  • Ensure booking your travel through recommended or well-known websites only. Do not be tempted by reasonably unbelievable deals.
  • Ensure that the PC or mobile you are using for booking is updated with the most recent Antivirus / OS software.
  • Never share your PIN, One Time Password (OTP) or 3d Secure password with anyone.
  • Your bank will never ask you to provide your personal information through email or calls, never click on a Web link received by non-trusted emails.
  • Make sure your card has Tap & Go service which enables you to make contactless payments for up to 10 KD transactions without requiring your PIN.
  • For more security, make sure to set up your new 4 digit T-PIN on Ahli Call Center and Ahli chat service. Your TPIN should not be similar to your card PIN number and should be hard for others to guess.

During your stay abroad

Travel Tips - During
  • Don’t leave your cards unattended, whether you’re at work or relaxing in your hotel, and take advantage of the hotel-provided safe for valuables.
  • Do not leave all your cards in one place or wallet, and keep away from direct sunlight to prevent damage.
  • Never give your card or your PIN number to any person. Ensure to have the card in front of you while doing any transaction.
  • When using ATM’s ensure to inspect the ATM for any foreign objects or devices. Guard your PIN from fraudster “shoulder surfing”, and do not accept assistance from anyone.
  • Check your receipts very carefully before signing/entering your PIN, and do not leave the “Tips or Total” line blank.
  • Check the POS screen for accuracy of merchant name and amount to be paid before entering your PIN.
  • Check regularly your card spending through Bank Mobile application or Online Banking application.
  • Activate roaming service or provide alternative contact number for Bank to reach you when overseas.
  • Avoid using unsecured Wi-Fi, public or shared networks.
  • Should you lose your card or face any issues, immediately contact the Bank’s Call Center.
  • It is always recommended to pay in the local currency of the country you are visiting. Paying in Kuwaiti Dinar aboard will result in higher exchange rate commissions.
  • Save all of your receipts. Once you’re back home, check them carefully against your monthly statements.
  • Ensure that you complete all your tax documentation fulfillment to avoid future charges from Tax agencies.

When you are back

Travel Tips - After
  • Change your PIN on a regular basis through any bank branch/ ATM or call center.
  • Check all your cards statements and if in dispute contact the bank immediately.