Help & Support
FAQ
ENET
ENET is a free ABK customer service that provides:
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ABK customers that have an active account and ATM card can access the ENET service.
There are no additional fees for using any of our ENET services. The customer will only be charged with the product / service fees. For example, if a customer wanted to purchase a $10 iTunes gift card, you will only be charged with the retail price of that gift card.
The customer must have a minimum of KD 10 available in their account to initiate the call. Please note that International call fees are equal to fees regulated by the Ministry of Communication.
The amount will be subtracted immediately from the customer’s account.
In the event that the call was cut off, call the ENET service 1 808 999 and choose the option to listen to the last 3 transactions done through the ENET service. If the transaction was issued you can either visit your nearest branch, or contact ABK Call Centre at Ahlan Ahli 1 899 899 or +965 22907222 for International calls to raise a ENET Claim Complaint to get your fees refunded.
If the services / products were not provided, you could raise a ENET Claim Complaint by visiting the nearest ABK branch or contacting the ABK Call Centre at Ahlan Ahli 1 899 899 or +965 22907222 for International calls.