Terms & Conditions

Definitions of Key Terms in this Agreement:

• The “Bank” or “ABK”: Means Al Ahli Bank of Kuwait K.S.C.P.
• The “Card” or “Cards”: Means ABK Prepaid card issued by the Bank to the Customer. All applicable transactions and dues are registered on the Card
• The “Customer” or “Applicant”: Means the natural or juridical person who applies for the Card
• The “Cardholder”: Means the person to whom the Card is issued, and whose name appears in print on the Card
• “Personal Identification Number (PIN) “: Means the Card’s secret special number delivered by the Bank to the Customer in a sealed envelope
• “Transaction”: Means buying goods, receiving services, cash withdrawals or other actions taken by means of using the Card
• “Chargeback”: Means the reversal of a Card Transaction which is disputed by the Customer

General Terms and Conditions for ABK Prepaid Cards:

1. Customer of age 18 and above is eligible to apply for the Card, and must be a citizen or valid resident of Kuwait.
2. The Card is valid for use during the time printed on them.
3. The Customer must collect the Card and its PIN from ABK.
4. The Card will be loaded/reloaded in Kuwaiti Dinars only.
5. The Customer can only load/reload funds onto the Card using a valid KNET ATM Card issued by a Bank in Kuwait
6. The minimum amount that can be loaded/reloaded to the card is KD25.
7. The maximum amount that can be loaded/reloaded to the card in one day is KD 3,000.
8. The Bank may at the request of the Customer, issue the Card to another Cardholder to be determined by the said Customer in accordance with the Bank’s Terms and Conditions. The Card Applicant is responsible for the usage and dues of the Card even if delegating it to a Cardholder other than the Card Applicant.
9. The Card shall be signed by the Cardholder whose name appears in print thereon upon receipt from the Bank, and its PIN shall be kept confidential and shall not be disclosed to others. The Cardholder is responsible for that and for signing all receipts, invoices and all other documents related to the Card Transactions and/or the additional card’s transactions by using the same signature appearing on the Card, and without affecting their continued obligation under these documents in the event this procedure has been violated.
10. The Card is a Prepaid card. The Card allows Cardholder to access funds loaded or deposited to the Card account by the Customer. The Card is not a credit card. Customer will not receive any interest on the funds in the Card account.
11. The use of the card will entail some Card Charges and certain Fees and Commissions, which are any charges payable by a Customer to the Bank in respect of a Card which includes, without limitation, the amount incurred by the Customer on all Card Transactions, Service charges, Cashing-Out and Balance Transfer Fees, Issuance, Renewal and Replacement fees. ABK reserves the right to levy any additional associated charges to the Card as and when it may seem fit.
12. Cardholder can withdraw cash worldwide at any ATM that accepts Visa Logo, by inputting the PIN number when withdrawing. The amount available on the Card shall be reduced by the value of each successful Cash Withdrawal transaction in addition to applicable Prepaid Cards fees.
13. All amounts due to the Cardholder as a result of issuing and using the Card shall be charged in Kuwaiti Dinars; and for this purpose amounts relating to any Transaction in foreign currency has to be exchanged for the local currency (Kuwaiti Dinars) at the spot rate of the Kuwaiti Dinar applicable at the Bank against the relevant foreign currency at the date the Bank receives statement indicating such amounts. All amounts due shall be debited to the Card Account on the day deemed appropriate by the Bank, plus an applicable added conversion rate and fees which is determined by the bank and the companies issuer of the card . This is without prejudice to the Bank’s right to amend the rate of the commission/fees at any time, and to notify the Cardholder accordingly and this rate on the statement of account, shall be deemed to be a notification to the Cardholder.
14. Customer shall be responsible for the Card and its use, and shall be liable for all consequences resulting therefrom. In cases of loss, theft, damage, or misuse either by them or others, with or without their consent, and the Customer shall be obliged to indemnify the Bank for any damages or losses resulting therefrom.
15. In case of the Card’s loss, theft or damage, the Customer or Cardholder shall be responsible to immediately notify the Bank’s Call Center. If the notification is given by phone, it must be confirmed in writing within a period of seven days. In all cases, the Customer shall be responsible for any and all liabilities arising as a result of the use of the Card and up to the date on which the Bank receives such written confirmation. A replacement Card may be issued to the Customer upon payment of the required fees.
16. The Bank shall not be responsible in any way whatsoever for the manner in which the Cardholder uses or misuses the Card. The Bank shall also not be responsible if the Card is dishonored by any institution, company or others; nor for any flaws or defects in the goods or services arising from the use of the Card by the Cardholder, and the Bank shall not be responsible for any losses or damages resulting from any failure or breakdown of the ATMS or card accepting machines inside or outside Kuwait, irrespective whether the reasons were technical or for any other reason. The Customer explicitly acknowledges that he holds the Bank harmless and free from any and all liabilities that may result from any of the aforesaid, and that he shall not refrain from settlement of any amounts debited to the Card account because of any dispute or claim in relation thereto.
17. The Bank shall or shall not award the Customer/ Cardholder specific benefits and rewards for the use of the eligible Card. The Bank shall have the right to determine the benefits or rewards obtained according to a third party agreement with companies offering such benefits to the Bank to offer it in consequences to the Customer/ Cardholder, the Bank shall from time to time amend, withhold or cancel benefits or rewards at its sole direction. The Customer/ Cardholder Acknowledge that these benefits and rewards granted to him by the Bank are subject to the Bank sole direction and agrees any future cancelation or amendments on these benefits and awards whenever the Bank decides without stating reasons. The Customer/ Cardholder herby undertakes to keep the Bank informed and authorize the Bank to update any changes in Customer/Cardholder email ID, Telephone number, and address that the Bank may informed of or be available with the Bank to all companies offering the awards and benefits related to the Card and herby authorize the Bank to contact these companies and update them with the information mentioned above.
18. The Customer/ Cardholder Acknowledges that the load/reload transactions and all other Card transaction performed on the Card are free from any suspicious money laundry and/or any terrorism financing activities. The Customer/ Cardholder declares that they shall abide by Laws and Regulations regarding the crimes of money laundering and terrorism financing in addition to any other financial crimes.
19. “The Bank has the right to cancel the prepaid card at any time without stating any reason in case that the KYC updates are not provided and/or AML/CFT laws and regulations are not complied with”.
20. The address specified in the application shall be the selected domicile for any correspondence or notifications to be sent to the Customer from the Bank, unless the Bank receives a written notice from the Customer of their new address.
21. In the event that the Customer disputes a Card Transaction, it must be reported within 45 days from transaction date to any ABK branch or ABK Call Center, and the Customer will be required to provide all the necessary documentation needed for the investigation. The Chargeback process will determine the acceptance or decline of disputed Card Transaction amount.
22. Any funds/amounts remaining on the Cancelled Card will be returned to Customer in Kuwaiti Dinars, on request.
23. The Customer hereby authorizes the Bank to obtain from the Public Authority for Civil Information his business and residence address and any change thereto, and declares to the Bank his agreement to provide the Authority, when needed, with this authorization.
24. The Card shall remain, at all times, the property of the Bank and it is the responsibility of the Customer to return it whenever so requested by the Bank.
25. If this Agreement is terminated by the Customer, and his/her ABK Cards have been returned to the Bank, all obligations and rights owed to the Bank associated with this Agreement will not be affected prior to termination.
26. All other ABK Terms and Conditions apply, and ABK may amend or change the terms of this Agreement at any time.
27. All ABK Customers are governed by the laws and regulations of the Central Bank of Kuwait and will be held legally responsible for the usage of ABK Cards.
28. The Bank reserves the right to amend any of these terms and conditions at any time, and any amendment announced by the Bank or any of its branches or by any other means deemed appropriate, shall be constituted as valid and effective amendment as from the date thereof, and shall be binding upon the Customer.

I confirm that I am the Applicant/Primary Beneficiary of this card. I/we read, understood the “Terms & Conditions”, I/we read, understood the “ABK Card Information and Requirements Form” and that I have received a copy of the two mentioned documents.