Help & Support
FAQ
Accounts
IBAN stands for International Bank Account Number, which you can use when sending or receiving international payments.
You can get your ABK IBAN number by going to Inquiries, after logging in to your Online Banking account, then selecting the account you want to get the IBAN for and your IBAN number will be displayed in the financial screen. Alternatively, you can visit ABK’s website at https://abk.eahli.com and navigate to IBAN Validator by clicking on the footer link, or simply click here and then use the ABK IBAN Generator. Please note that the ABK IBAN Generator is only for ABK accounts.
The minimum age to open an account is 21 years. Please note that the minimum required age to open a student account is 18 years.
Changing the signature will not stop or disable any of your accounts or ATM cards.
The fee for every transaction done with a Debit Card is 100 Fils. The fees for every transaction done with a Credit card are: 5% from every transaction if withdrawn from an ABK ATM machine or from a non-ABK ATM machine
Yes, there is: 1% and a minimum of KD 1 in GCC countries. 2 % and a minimum of KD 1 KD in countries other than the GCC (Europe, USA, etc.) Please note that Fees and Commissions may get updated; please visit Fees and Commissions on the following link. You can also navigate to the Fees and Commissions list at any time which is located under ABOUT ABK --> FEES & COMMISSIONS or by visiting the nearest ABK branch.
ATM company account cards are issued exclusively for inquiry purposes. Deposit and withdrawal transactions must be initiated from any of the ABK branches.
You can get your Account Statement through: Visiting the nearest ABK branch Contacting the ABK Call Centre at Ahlan Ahli 1 899 899 or +965 22907222 for International calls. Through Online or Mobile Banking (Digital statements are for dating back to the day the account was opened). Viewing account statements via our ABK ATM Machines.
You can find an updated list of Fees and Commissions on the following link. You can also navigate to the Fees and Commissions list at any time which is located under ABOUT ABK --> FEES & COMMISSIONS or by visiting the nearest ABK branch.
You can open a Savings or a Current account in the Kuwaiti Dinar, US Dollar, Pound Sterling , or the Euro Please note that Salary accounts can only be opened in the Kuwaiti Dinar.
Dormant accounts are accounts that have not been used, or have no transactions recorded (DEBIT / CREDIT) for a full year. Please note that dormant accounts incur a onetime Dormancy Charge of KD 5 when the account first becomes Dormant and a monthly Dormancy Charge of KD 2 for every month it remains under the Dormant status.
You can activate your Account by visiting the nearest ABK Branch and sign the Account Activation form which will include an Account Activation charge of KD 5.
FATCA is the U.S. Foreign Account Tax Compliance Act that was enacted by the U.S. Government and that came into effect on July 1, 2014.
FATCA internationally requires all non-U.S. financial institutions (defined as Foreign Financial Institutions or FFIs) to identify, document and report on U.S. accounts.
You can raise a Cheque book request by visiting the nearest ABK branch or through Online Banking. Normally, recently requested Cheque Books are processed after 3 business days. Your branch will contact you as soon as your recently requested Cheque Book is ready for collection.
Cheque Book request charges vary by type: 10 paper Cheque Books KD 2 if request through the Branch. 25 paper Cheque Books KD 1.5 if request through Online Banking and KD 5 if requested through the Branch. 50 paper Cheque Books KD 2 if request through Online Banking and KD 7 if requested through the Branch.
The Term Deposit provides customers with: Deposit period up to 3 years. The best interest rate Loan against fixed deposit with special rate of 90% of your deposit.
The customer will have their interests credited to their Savings Accoun
Term Deposit interests are credited to your account on a monthly basis.
There are no charges for breaking a deposit. However, customers will lose all interests affiliated with the term deposit.
The minimum opening balance required for the Term Deposit is KD 20,000.
The Retail Term Deposit provides customers with:
- Earning interests as early as a week depending on the customer’s preference.
- Deposit in multiple currencies such as: Kuwaiti Dinar, Pound Sterling, Euro, US Dollars, Swiss Franc, Australian Dollars, UAE Dirham
- Interests can be credited to the account based on the maturity date.
Customers can choose to credit their interests into a Savings Account or on the Deposit amount.
Retail Term Deposit interests are credited to your account or can be added into your deposit amount based on the Maturity date.
To acquire a weekly interest deposit for the Retail Term Deposit, you must have a minimum of KD 25,000 in a regular deposit.
There are no charges for breaking a deposit. However, customers will lose all interests affiliated with the term deposit.
Yes, you can get a loan from the following:
- Loan against fixed deposits in Kuwaiti Dinar will allow customers 90% of the fixed deposit amount as a loan
- Loan against fixed deposits in any other currency will allow customers 75% of the fixed deposit amount as a loan
- Minimum opening balance required for the Retail Term Deposit is KD 5,000.
- There are no maximum opening amount for the Retail Term Deposit
To open a Salary Account, you must provide the following:
- A salary certificate.
- Customer’s original civil ID.
- KD 10 deposit to the account.
The minimum salary requirement varies by account type: KD 299 and below for Al Amel Accounts. KD 300 for Al Raed Accounts. KD 1000 for Prestige Accounts.
- Free Valet parking across 14 locations.
- Free cheque book for a lifetime. (Through any of ABK’s branches)
- Half charges on standing orders monthly fees.
- Free safety deposit box for the 1st year.
Al Tajer Account is a Current Account that offers you a business solution bundled with an array of benefits.
The Al Tajer Account supports small business owners and provides the best benefits to support any business.
Al Tajer Account must follow these conditions: Customer must link a Point of Sales (POS) machine to the Al Tajer account within the first 3 months of account opening. Customer’s balance must not be below 5,000 KD after 6 months of account opening to be eligible for the account’s benefits.
The customer will lose all the benefits and features of the Al Tajer Account and will revert back to a current account until conditions are met again.
All ABK customers who open the Al Tajer Account will be provided with: Free account statement No minimum amount for balance charges The SMS Banking service will be provided for account holders Access to the Online Banking portal Free cheque book for life 1 free local and international telex transfer through branch per month An account officer will be assigned for any assistance to the account Preferential rates on deposits Special offer on money transportation.
Al Tajer Accounts can only be opened in the Kuwaiti Dinar.
Al Tajer ATM cards are issued exclusively for inquiry purposes. Deposit and withdrawal transactions can only be initiated from any of the ABK branches.
To open a Savings Account, you must provide your original civil ID and a KD 100 deposit to the account.
Your Salary cannot be transferred to saving account. However, you can transfer your salary to either the Al Raed Account or the Prestige Account.
Deposit and withdrawal transactions must be initiated from any of the ABK branches for all Al Manal account holders.
At ABK we have two types of Accounts for Kids and Youth please click here for detailed Account information.
- To open the Account, the parent (Father) and child’s Civil ID should be present at the time of opening the account.
- Please note that the child’s birth certificate, Civil ID, and the Mother’s Civil ID should be present at the time of opening the account. That is only if the child’s Mother is attempting to open the account.
To become Elite Plus customer, you should meet one or both of the below conditions:
- KD3,000 and above monthly salary
- KD100,000 – KD300,000 minimum balance in any ABK account or any Ahli Capital Investment Fund
Applicable to new & existing customers
Customers can withdraw up to KD10,000 locally & internationally.
Customers can make up to KD50,000 POS transactions on local & international spends
- Free cheque book (1 Per month)
- Free local & international transfer (1 Per month)
- Free account statement (1 Per month)
- Free safe deposit box
- Free cash delivery throughout the year
- Dedicated Relationship Manager across 16 branches
- Priority Services at Branches & Al Ahli Call Center
- Exclusive discounts & offers throughout the year
- Access to investment advisory
More Other Benefits
- Free ABK prepaid card (up to 4 cards)
- Free supplementary credit card (first year)
- Free cheque book (2 Per month)
- Free local & international transfer (2 Per month)
- Free account statement (2 Per month)
- Free safe deposit box
- Free dormant account activation
- Free cash delivery throughout the year
- Free debit card replacement
- Dedicated Relationship Manager across 16 branches
- Priority Services at Branches & Al Ahli Call Center
- Exclusive discounts & offers throughout the year
- Access to investment advisory
Benefits of Elite plus credit card:
- 10,000 welcome bonus points
- Visa Advantage Elite Plus rewards program that allows you to earn 5 points on local & 7 points on international spends per KD
- Travel accident and medical coverage
- Complimentary airport lounge access at over 1,000 lounges
- Complimentary local and international concierge services
New Kuwaiti customers who transfer their salary will be able to benefit from all Elite plus products and services as well the salary transfer offer below:
- KD 1,000 cash gift & have a chance to win one of four GMC Yukon series
- Free Visa Signature for life
- Enter the quarterly draw and win one of four GMC Yukon series
Cash withdrawal at the counter (less than KD1,000) is for free.