Help & Support

FAQ

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Accounts

General
What is an IBAN?

IBAN stands for International Bank Account Number, which you can use when sending or receiving international payments.

Where can I find my ABK IBAN number?

You can get your ABK IBAN number by going to Inquiries, after logging in to your Online Banking account, then selecting the account you want to get the IBAN for and your IBAN number will be displayed in the financial screen. Alternatively, you can visit ABK’s website at https://abk.eahli.com and navigate to IBAN Validator by clicking on the footer link, or simply click here and then use the ABK IBAN Generator. Please note that the ABK IBAN Generator is only for ABK accounts.

What is the minimum age to open an account?

The minimum age to open an account is 21 years. Please note that the minimum required age to open a student account is 18 years.

If I change my signature will my account be stopped or disabled?

Changing the signature will not stop or disable any of your accounts or ATM cards.

Are there any fees when withdrawing from a non-ABK machine in Kuwait?

The fee for every transaction done with a Debit Card is 100 Fils. The fees for every transaction done with a Credit card are: 5% from every transaction if withdrawn from an ABK ATM machine or from a non-ABK ATM machine

Are there any withdrawal fees when using an ABK ATM card outside of Kuwait?

Yes, there is: 1% and a minimum of KD 1 in GCC countries. 2 % and a minimum of KD 1 KD in countries other than the GCC (Europe, USA, etc.) Please note that Fees and Commissions may get updated; please visit Fees and Commissions on the following link. You can also navigate to the Fees and Commissions list at any time which is located under ABOUT ABK --> FEES & COMMISSIONS or by visiting the nearest ABK branch.

Can a company account withdraw from an ATM Machine?

ATM company account cards are issued exclusively for inquiry purposes. Deposit and withdrawal transactions must be initiated from any of the ABK branches.

Where can I get an Account Statement?

You can get your Account Statement through: Visiting the nearest ABK branch Contacting the ABK Call Centre at Ahlan Ahli 1 899 899 or +965 22907222 for International calls. Through Online or Mobile Banking (Digital statements are for dating back to the day the account was opened). Viewing account statements via our ABK ATM Machines.

Where can I find the Fees and Commissions lists?

You can find an updated list of Fees and Commissions on the following link. You can also navigate to the Fees and Commissions list at any time which is located under ABOUT ABK --> FEES & COMMISSIONS or by visiting the nearest ABK branch.

What are the currencies that I can open an account with?

You can open a Savings or a Current account in the Kuwaiti Dinar, US Dollar, Pound Sterling , or the Euro Please note that Salary accounts can only be opened in the Kuwaiti Dinar.

What is a Dormant account?

Dormant accounts are accounts that have not been used, or have no transactions recorded (DEBIT / CREDIT) for a full year. Please note that dormant accounts incur a onetime Dormancy Charge of KD 5 when the account first becomes Dormant and a monthly Dormancy Charge of KD 2 for every month it remains under the Dormant status.

How can I activate my account once it has been flagged as Dormant?

You can activate your Account by visiting the nearest ABK Branch and sign the Account Activation form which will include an Account Activation charge of KD 5.

What is the FATCA?

FATCA is the U.S. Foreign Account Tax Compliance Act that was enacted by the U.S. Government and that came into effect on July 1, 2014.

How does FATCA work?

FATCA internationally requires all non-U.S. financial institutions (defined as Foreign Financial Institutions or FFIs) to identify, document and report on U.S. accounts.

How can I request a Cheque Book?

You can raise a Cheque book request by visiting the nearest ABK branch or through Online Banking. Normally, recently requested Cheque Books are processed after 3 business days. Your branch will contact you as soon as your recently requested Cheque Book is ready for collection.

How much will a Cheque Book request cost?

Cheque Book request charges vary by type: 10 paper Cheque Books KD 2 if request through the Branch. 25 paper Cheque Books KD 1.5 if request through Online Banking and KD 5 if requested through the Branch. 50 paper Cheque Books KD 2 if request through Online Banking and KD 7 if requested through the Branch.

Fixed Deposit with Monthly Interest
What are the benefits of a Fixed Deposit with Monthly Interest?
  • Available for terms of one, two or three years
  • Available in Kuwaiti dinars only
  • Option to obtain a loan against the deposit
  • Interest paid monthly
How will I receive the interest earned on my Fixed Deposit with Monthly Interest?

The interest earned on the deposit will be credited to your savings account.

When will the interest be credited to my account?

Interest will be credited to your account monthly.

Are there any charges for breaking the deposit before maturity?

There are no charges for breaking the deposit before maturity. However, customers will forfeit all interest associated with the deposit.

What is the minimum opening balance for a Fixed Deposit with Monthly Interest?

Monthly Interest?
A minimum deposit of KD 20,000 is required.

Term Deposits
What are the benefits of a Term Deposit?
  • Available in multiple currencies, including US dollars, pounds sterling, UAE
  • dirhams and euros
  • Available for terms ranging from one to 12 months
  • Interest paid at maturity
How will I receive the interest earned on my Term Deposit?

The interest earned will be credited to your savings account or added to the Term Deposit.

When will the Term Deposit interest be credited to my account?


The deposit amount will be credited to your account upon maturity.

How can I benefit from weekly interest credit?

To benefit from weekly interest credit, you must maintain a minimum Term Deposit balance of KD 25,000.

Are there any charges for breaking the Term Deposit before maturity?

There are no charges for breaking the Term Deposit before maturity. However, customers will forfeit all interest associated with the deposit.

What is the minimum opening balance for a Term Deposit?

A minimum deposit of KD 5,000 is required.

5-Year Deposit Paid in Advance
What are the benefits of the 5-Year Deposit Paid in Advance?

• Available for a fixed term of five years • Available in Kuwaiti dinars only • Option to obtain a loan secured against the deposit • Interest credited to the customer’s account in advance

How will I receive the interest?

The interest will be credited in advance to your savings account.

Are there any charges for breaking the deposit before maturity?

There are no charges for breaking the deposit before maturity. However, customers will forfeit all interest associated with the deposit.

What is the minimum opening balance for the 5-Year Deposit Paid in Advance?

A minimum deposit of KD 20,000 is required.

Salary Account
What is a Salary Account?

A Salary Account is a current account designed for salaried customers, allowing them to receive their monthly salary directly into their ABK account.

What is the minimum salary required to open a Salary Account?


The minimum monthly salary required is KD 300 for both Kuwaiti and non-Kuwaiti customers.

What are the benefits of having a Salary Account?

Customers are automatically classified into one of the following segments based on their monthly salary: • Mass • Elite • Elite Plus Each segment provides customers with a range of relevant benefits and privileges.

What benefits are available to Mass

Customers with a monthly salary between KD 300 and KD 1,499 are eligible for a complimentary Gold Mastercard Credit Card for the first year, subject to the Bank’s applicable terms and conditions.

Al Tajer Account
What is the Al Tajer Business Account?

The Al Tajer Business Account is a current account designed for non-individual customers (businesses and corporate entities).

What are the requirements to open an Al Tajer Business Account?

A minimum opening balance of KD 500 is required.

What packages are available with the Al Tajer Business Account?

The Al Tajer Business Account offers two packages for non-individual customers: Al Tajer and Al Tajer Plus. Each package provides a distinct set of features and benefits tailored to different business needs. For more information, please refer to the Packages FAQs section.

Savings Account
What is a Savings Account?

A Savings Account allows customers to save money while earning interest on their savings.

What are the requirements for opening a Savings Account?

Existing ABK customers can open a Savings Account through the ABK Mobile App or by visiting their nearest ABK branch with their Civil ID.

What is the minimum opening balance for a Savings Account?

A minimum balance of KD 100 is required to open the account.

When is interest credited to the account?

Interest is credited to the account twice a year. Customers must maintain a minimum balance of KD 250 to earn interest.

Are there any fees if the account balance falls below KD 100?

No, there are no minimum balance fees if the account balance falls below KD 100.

Can I transfer my salary to a Savings Account?

No, salaries cannot be transferred to a Savings Account.

In which currencies can I open a Savings Account?

The Savings Account is available in Kuwaiti dinars (KWD), US dollars (USD), pounds sterling (GBP) and euros (EUR).

Daily Savings Account
What is a Daily Savings Account?

A Daily Savings Account allows customers to earn interest calculated on their daily account balance.

What are the requirements for opening a Daily Savings Account?

Existing customers can open a Daily Savings Account through the ABK Mobile App or by visiting their nearest ABK branch with their Civil ID.

What is the minimum opening balance for a Daily Savings Account?

A minimum balance of KD 100 is required to open the account.

When is interest credited to the account?

Interest is credited to the account twice a year. Customers must maintain a minimum balance of KD 500 to earn interest.

Are there any fees if the account balance falls below KD 100?

No, there are no minimum balance fees if the account balance falls below KD 100.

Can I transfer my salary to a Daily Savings Account?

No, salaries cannot be transferred to a Daily Savings Account.

In which currencies can I open a Daily Savings Account?

The Daily Savings Account is available in Kuwaiti dinars (KWD), US dollars (USD), pounds sterling (GBP) and euros (EUR).

Al Manal Account
If I have Al Manal account, can I withdraw from an ATM machine?

Deposit and withdrawal transactions must be initiated from any of the ABK branches for all Al Manal account holders.

Heroes Kids Account
What is the ABK Heroes Kids Account?

The ABK Heroes Kids Account is a savings account designed to help parents and legal guardians save for their children’s future while earning interest on their savings.

What are the requirements for opening an ABK Heroes Kids Account?

The parent or legal guardian must visit their nearest ABK branch and provide the required documents:

If the mother is opening the account:

  • Mother’s Civil ID
  • Child’s Civil ID
  • Child’s birth certificate

If the father is opening the account:

  • Father’s Civil ID
  • Child’s Civil ID
What is the minimum deposit required to open an ABK Heroes Kids Account?

A minimum deposit of KD 10 is required to open the account.

What is the eligible age range for an ABK Heroes Kids Account?

The ABK Heroes Kids Account is available to children from birth up to 16 years of age.

Are there any minimum balance fees?

No, there are no minimum balance fees.

Elite Plus
How can I become an Elite Plus customer?

To become Elite Plus customer, you should meet one or both of the below conditions:

  • KD3,000 and above monthly salary
  • KD100,000 – KD300,000 minimum balance in any ABK account or any Ahli Capital Investment Fund

Applicable to new & existing customers

What is the daily withdrawal limit?

Customers can withdraw up to KD10,000 locally & internationally.

What is the daily transaction limit?

Customers can make up to KD50,000 POS transactions on local & international spends

What are the benefits of Elite Plus?
  • Free cheque book (1 Per month)
  • Free local & international transfer (1 Per month)
  • Free account statement (1 Per month)
  • Free safe deposit box
  • Free cash delivery throughout the year
  • Dedicated Relationship Manager across 16 branches
  • Priority Services at Branches & Al Ahli Call Center
  • Exclusive discounts & offers throughout the year
  • Access to investment advisory

More Other Benefits

What are the benefits of Elite Plus family, and who is eligible to become a member?
  • Free ABK prepaid card (up to 4 cards)
  • Free supplementary credit card (first year)
  • Free cheque book (2 Per month)
  • Free local & international transfer (2 Per month)
  • Free account statement (2 Per month)
  • Free safe deposit box
  • Free dormant account activation
  • Free cash delivery throughout the year
  • Free debit card replacement
  • Dedicated Relationship Manager across 16 branches
  • Priority Services at Branches & Al Ahli Call Center
  • Exclusive discounts & offers throughout the year
  • Access to investment advisory
Tell me more about Elite Plus Credit Card

Benefits of Elite plus credit card:

  • 10,000 welcome bonus points
  • Visa Advantage Elite Plus rewards program that allows you to earn 5 points on local & 7 points on international spends per KD
  • Travel accident and medical coverage
  • Complimentary airport lounge access at over 1,000 lounges
  • Complimentary local and international concierge services
What other benefits new Kuwaiti customers can receive with Elite Plus?

New Kuwaiti customers who transfer their salary will be able to benefit from all Elite plus products and services as well the salary transfer offer below:

  • KD 1,000 cash gift & have a chance to win one of four GMC Yukon series
  • Free Visa Signature for life
  • Enter the quarterly draw and win one of four GMC Yukon series
Are there any fees on over-the-counter cash withdrawal?

Cash withdrawal at the counter (less than KD1,000) is for free.

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