Help & Support

FAQ

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Accounts

General
What is an IBAN?

IBAN stands for International Bank Account Number, which you can use when sending or receiving international payments.

Where can I find my ABK IBAN number?

You can get your ABK IBAN number by going to Inquiries, after logging in to your Online Banking account, then selecting the account you want to get the IBAN for and your IBAN number will be displayed in the financial screen. Alternatively, you can visit ABK’s website at https://abk.eahli.com and navigate to IBAN Validator by clicking on the footer link, or simply click here and then use the ABK IBAN Generator. Please note that the ABK IBAN Generator is only for ABK accounts.

What is the minimum age to open an account?

The minimum age to open an account is 21 years. Please note that the minimum required age to open a student account is 18 years.

If I change my signature will my account be stopped or disabled?

Changing the signature will not stop or disable any of your accounts or ATM cards.

Are there any fees when withdrawing from a non-ABK machine in Kuwait?

The fee for every transaction done with a Debit Card is 100 Fils. The fees for every transaction done with a Credit card are: 5% from every transaction if withdrawn from an ABK ATM machine or from a non-ABK ATM machine

Are there any withdrawal fees when using an ABK ATM card outside of Kuwait?

Yes, there is: 1% and a minimum of KD 1 in GCC countries. 2 % and a minimum of KD 1 KD in countries other than the GCC (Europe, USA, etc.) Please note that Fees and Commissions may get updated; please visit Fees and Commissions on the following link. You can also navigate to the Fees and Commissions list at any time which is located under ABOUT ABK --> FEES & COMMISSIONS or by visiting the nearest ABK branch.

Can a company account withdraw from an ATM Machine?

ATM company account cards are issued exclusively for inquiry purposes. Deposit and withdrawal transactions must be initiated from any of the ABK branches.

Where can I get an Account Statement?

You can get your Account Statement through: Visiting the nearest ABK branch Contacting the ABK Call Centre at Ahlan Ahli 1 899 899 or +965 22907222 for International calls. Through Online or Mobile Banking (Digital statements are for dating back to the day the account was opened). Viewing account statements via our ABK ATM Machines.

Where can I find the Fees and Commissions lists?

You can find an updated list of Fees and Commissions on the following link. You can also navigate to the Fees and Commissions list at any time which is located under ABOUT ABK --> FEES & COMMISSIONS or by visiting the nearest ABK branch.

What are the currencies that I can open an account with?

You can open a Savings or a Current account in the Kuwaiti Dinar, US Dollar, Pound Sterling , or the Euro Please note that Salary accounts can only be opened in the Kuwaiti Dinar.

What is a Dormant account?

Dormant accounts are accounts that have not been used, or have no transactions recorded (DEBIT / CREDIT) for a full year. Please note that dormant accounts incur a onetime Dormancy Charge of KD 5 when the account first becomes Dormant and a monthly Dormancy Charge of KD 2 for every month it remains under the Dormant status.

How can I activate my account once it has been flagged as Dormant?

You can activate your Account by visiting the nearest ABK Branch and sign the Account Activation form which will include an Account Activation charge of KD 5.

What is the FATCA?

FATCA is the U.S. Foreign Account Tax Compliance Act that was enacted by the U.S. Government and that came into effect on July 1, 2014.

How does FATCA work?

FATCA internationally requires all non-U.S. financial institutions (defined as Foreign Financial Institutions or FFIs) to identify, document and report on U.S. accounts.

How can I request a Cheque Book?

You can raise a Cheque book request by visiting the nearest ABK branch or through Online Banking. Normally, recently requested Cheque Books are processed after 3 business days. Your branch will contact you as soon as your recently requested Cheque Book is ready for collection.

How much will a Cheque Book request cost?

Cheque Book request charges vary by type: 10 paper Cheque Books KD 2 if request through the Branch. 25 paper Cheque Books KD 1.5 if request through Online Banking and KD 5 if requested through the Branch. 50 paper Cheque Books KD 2 if request through Online Banking and KD 7 if requested through the Branch.

Term Deposits
What are the benefits of the Term Deposit?

The Term Deposit provides customers with: Deposit period up to 3 years. The best interest rate Loan against fixed deposit with special rate of 90% of your deposit.

How do I receive my Term Deposit interests?

The customer will have their interests credited to their Savings Accoun

When will the Term Deposit interest be credited to my account?

Term Deposit interests are credited to your account on a monthly basis.

What are the charges for breaking the Term Deposit with ABK?

There are no charges for breaking a deposit. However, customers will lose all interests affiliated with the term deposit.

What is the minimum opening balance for the Term Deposit?

The minimum opening balance required for the Term Deposit is KD 20,000.

Retail Term Deposits
What are the benefits of the Retail Term Deposit?

The Retail Term Deposit provides customers with:

  • Earning interests as early as a week depending on the customer’s preference.
  • Deposit in multiple currencies such as: Kuwaiti Dinar, Pound Sterling, Euro, US Dollars, Swiss Franc, Australian Dollars, UAE Dirham
  • Interests can be credited to the account based on the maturity date.
Where is the Retail Term Deposit interest credited?-23. Where is the Retail Term Deposit interest credited?

Customers can choose to credit their interests into a Savings Account or on the Deposit amount.

When will the Retail Term Deposit interest be credited to my account?

Retail Term Deposit interests are credited to your account or can be added into your deposit amount based on the Maturity date.

How can I get a weekly interest deposit?

To acquire a weekly interest deposit for the Retail Term Deposit, you must have a minimum of KD 25,000 in a regular deposit.

What are the charges for breaking the Retail Term Deposit with ABK?

There are no charges for breaking a deposit. However, customers will lose all interests affiliated with the term deposit.

Can I get a loan against my Deposit with ABK?1

Yes, you can get a loan from the following:

  • Loan against fixed deposits in Kuwaiti Dinar will allow customers 90% of the fixed deposit amount as a loan
  • Loan against fixed deposits in any other currency will allow customers 75% of the fixed deposit amount as a loan
What is the minimum/ maximum opening balance for the Retail Term Deposit?
  • Minimum opening balance required for the Retail Term Deposit is KD 5,000.
  • There are no maximum opening amount for the Retail Term Deposit
Salary Account
What are the requirements to open a Salary Account?

To open a Salary Account, you must provide the following:

  • A salary certificate
  • Customer’s original civil ID
What is the minimum salary required to open a Salary Account?

The minimum salary requirement is KD 300.

Al Tajer Account
What is the Al Tajer Business Account?

The Al Tajer Business Account is a current account designed for non-individual customers (businesses and corporate entities).

What are the requirements to open an Al Tajer Business Account?

A minimum opening balance of KD 500 is required.

What packages are available with the Al Tajer Business Account?

The Al Tajer Business Account offers two packages for non-individual customers: Al Tajer and Al Tajer Plus. Each package provides a distinct set of features and benefits tailored to different business needs. For more information, please refer to the Packages FAQs section.

Savings Account
What are the requirements to open a Savings Account?

To open a Savings Account, you must provide your original civil ID and a KD 100 deposit to the account.

Can I transfer my salary to a Saving Account?

Your Salary cannot be transferred to saving account. However, you can transfer your salary to either the Al Raed Account or the Prestige Account.

Al Manal Account
If I have Al Manal account, can I withdraw from an ATM machine?

Deposit and withdrawal transactions must be initiated from any of the ABK branches for all Al Manal account holders.

Youth and Kids
How can I open an account for my children?

At ABK we have two types of Accounts for Kids and Youth please click here for detailed Account information.

  • To open the Account, the parent (Father) and child’s Civil ID should be present at the time of opening the account.
  • Please note that the child’s birth certificate, Civil ID, and the Mother’s Civil ID should be present at the time of opening the account. That is only if the child’s Mother is attempting to open the account.
Elite Plus
How can I become an Elite Plus customer?

To become Elite Plus customer, you should meet one or both of the below conditions:

  • KD3,000 and above monthly salary
  • KD100,000 – KD300,000 minimum balance in any ABK account or any Ahli Capital Investment Fund

Applicable to new & existing customers

What is the daily withdrawal limit?

Customers can withdraw up to KD10,000 locally & internationally.

What is the daily transaction limit?

Customers can make up to KD50,000 POS transactions on local & international spends

What are the benefits of Elite Plus?
  • Free cheque book (1 Per month)
  • Free local & international transfer (1 Per month)
  • Free account statement (1 Per month)
  • Free safe deposit box
  • Free cash delivery throughout the year
  • Dedicated Relationship Manager across 16 branches
  • Priority Services at Branches & Al Ahli Call Center
  • Exclusive discounts & offers throughout the year
  • Access to investment advisory

More Other Benefits

What are the benefits of Elite Plus family, and who is eligible to become a member?
  • Free ABK prepaid card (up to 4 cards)
  • Free supplementary credit card (first year)
  • Free cheque book (2 Per month)
  • Free local & international transfer (2 Per month)
  • Free account statement (2 Per month)
  • Free safe deposit box
  • Free dormant account activation
  • Free cash delivery throughout the year
  • Free debit card replacement
  • Dedicated Relationship Manager across 16 branches
  • Priority Services at Branches & Al Ahli Call Center
  • Exclusive discounts & offers throughout the year
  • Access to investment advisory
Tell me more about Elite Plus Credit Card

Benefits of Elite plus credit card:

  • 10,000 welcome bonus points
  • Visa Advantage Elite Plus rewards program that allows you to earn 5 points on local & 7 points on international spends per KD
  • Travel accident and medical coverage
  • Complimentary airport lounge access at over 1,000 lounges
  • Complimentary local and international concierge services
What other benefits new Kuwaiti customers can receive with Elite Plus?

New Kuwaiti customers who transfer their salary will be able to benefit from all Elite plus products and services as well the salary transfer offer below:

  • KD 1,000 cash gift & have a chance to win one of four GMC Yukon series
  • Free Visa Signature for life
  • Enter the quarterly draw and win one of four GMC Yukon series
Are there any fees on over-the-counter cash withdrawal?

Cash withdrawal at the counter (less than KD1,000) is for free.

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