Registering a new Online Banking account is very simple. However we, at ABK, have taken extra precautions to protect your information and at all times whilst simplifying the process; for your convenience.

Just make sure you have the following details at the time of registration:

• A valid ATM card and PIN that you wish to open an account for.
• A valid mobile number registered with us.

There could be multiple reasons why this message has appeared for you during the registration process, your ATM card may be inactive or the PIN number you are entering is invalid or the account trying to register is an ABK non-individual account. For ABK Retail individual accounts, just ensure that you have entered both your ATM card and PIN number correctly. If the problem persists, please contact us at Ahlan Ahli 1 899 899 or +965 22907222 for International calls and our Call Centre agents will be more than happy to assist you.

It is very common that passwords may be forgotten. Therefore, you can simply reset your password via navigating to the 'Forgot Customer ID / Password' page by clicking on the link located at the main Online Banking login screen.

Make sure that your card is active and delivered and used at least once in an ABK ATM machine. If the problem persists, please contact us at Ahlan Ahli 1 899 899 or +965 22907222 for International calls and our Call Center agents will be more than happy to assist you.

Your user might be disabled due to entering the password or security question incorrectly 3 times consecutively. Depending on the incorrect entries, you can simply enable your user by clicking on 'Forgot Customer ID / Password?' and complete the reset process or clicking ‘Forgot Security Questions’ and complete the reset process.

You can simply reset your security question by clicking ‘Forgot Security Questions’ and complete the reset process.

You can simply view your Login User ID by following the ‘Forgot Customer ID / Password’ steps. Your Login User ID will be displayed on the final step of the password reset process.

Access to this option can be obtained once you read and accept the Terms and Conditions and click on Accept.

You can view account statements dating back to the day account was opened and up to 5 years of Credit Card and Loans statements through Online Banking. However, you can always visit the nearest branch to get Accounts and Credit Cards statements that are greater than the mentioned period.

You can print your Account or Credit Card Statement by following these simple steps:

• Click on the account you wish to print.
• Choose the date range you wish to view and print (you can find the search criteria under Search Transactions option)
• Select the file type you would like to print the statement as from the dropdown ‘Download Details As’
• Click on the Arrow next to the file type dropdown

You can check IBAN validity through ABK’s IBAN validator. Please visit ABK’s website at eahli.com and navigate to IBAN Validator by clicking on the footer link, or simply click here and follow the instructions on the page.

When transferring funds, you would typically transfer from one of your ABK accounts to another account that could be another account at ABK, a Local account, or an International account. The recipient account is called a Beneficiary account. In order for you to conduct online transfers, you will first need to create and activate a Beneficiary

There is no limit for the number of Beneficiaries you can create. However, we suggest that you label them distinctively to avoid confusing multiple benefactors with each other.

To create a new Beneficiary, simply click on the 'Add/edit Beneficiary' option under the 'Transfers' menu. Please ensure you enter all the marked fields with the Beneficiary details and select the correct bank branch (this can be selected correctly by using the BIC / Clearing Code). In the last screen, the system will ask you for a one-time password (OTP) that will be sent to your registered mobile number via SMS message. Enter in the digits in the OTP field to activate the beneficiary. In the events that you did not receive the SMS message, contact our Ahlan Ahli Customer Service at 1899899 or +965 22907222 for international calls and request to update your information.

Yes there are limits that are shared between Online Banking and Mobile banking systems.

The limits per transfer type are as follows:

• Own Accounts Transactions (Transfer between your accounts and Credit Card payment):
  
  • Daily limit : KD 15,000
  • Monthly limit : KD 30,000
• Third Party Accounts Transactions (Local, International, to another ABK account transfers) :
  
  • Daily limit : KD 3,000
  • Monthly limit : KD 8,000
• Mobile Payments and iTunes cards :
  
  • Daily limit : KD 100
  • Monthly limit : KD 200

You may request to increase your limit to the following schema:

• Own Accounts Transactions (Transfer between your accounts and Credit Card payment):
  
  • Daily limit : KD 30,000
  • Monthly limit : KD 60,000
• Third Party Accounts Transactions (Local, International, to another ABK account transfers) :
  
  • Daily limit : KD 8,000
  • Monthly limit : KD 20,000
• Mobile Payments and iTunes cards :
  
  • Daily limit : KD 400
  • Monthly limit : KD 1,000

You can request to increase your limit by sending us a secure mail from Online Banking after login.

That means you have reached your daily/monthly Online Banking transfer limit and you may need to increase that limit, should you need to complete that transfer within the same day/month. You can simply increase your monthly limit by sending us a Limit Increase request through the Online Banking or Mobile Banking Secure Mail option detailing the schema you would want to increase to.

Please note that the current schema is as follows:

• Own Accounts Transactions (Transfer between your accounts and Credit Card payment):
  
  • Daily limit : KD 15,000
  • Monthly limit : KD 30,000
• Third Party Accounts Transactions (Local, International, to another ABK account transfers) :
  
  • Daily limit : KD 3,000
  • Monthly limit : KD 8,000
• Mobile Payments and iTunes cards :
  
  • Daily limit : KD 100
  • Monthly limit : KD 200

You may request to increase your limit to the following schema:

• Own Accounts Transactions (Transfer between your accounts and Credit Card payment):
  
  • Daily limit : KD 30,000
  • Monthly limit : KD 60,000
• Third Party Accounts Transactions (Local, International, to another ABK account transfers) :
  
  • Daily limit : KD 8,000
  • Monthly limit : KD 20,000
• Mobile Payments and iTunes cards :
  
  • Daily limit : KD 400
  • Monthly limit : KD 1,000

ABK has no charges for any kind of transfer. Please note that upon selecting Correspondent Charges as 'Our' then ABK will charge an additional amount based on the Correspondent Bank’s request and Charge amount from your account.

We highly recommend that you set the Transfer Currency of the International Transfer to match the destination country. Please note that if the above requirement is not met then the Transfer request may be cancelled.

After logging in to your Online Banking account, navigate to the Security Settings menu in the top right corner. Once there, you must enter your old password and choose a new password with the specifications mentioned below:

1. Minimum length of 8 characters.
2. Login Password must contain numbers and alphabets.
3. Login Password can contain maximum of 2 digits to be repeated in a sequence (111 or aaa is not allowed)
4. Login Password can contain these special characters !@#$%^&*~-
5. Please remember that passwords are case sensitive. We recommend you input your password with the 'CAPS' off!