To register, choose one of the following methods:

Using your ABK account number:

• ABK account number
• Last 4 digits of your Civil ID

Using your card number:

• Card number
• Card PIN

This message may appear for one of the following reasons:

• Your ATM/debit card is inactive.
• The card number or PIN you entered is incorrect.
• The account you are trying to register is a not an eligible ABK account.

If you continue to experience this issue, please contact Ahlan Ahli:

• Within Kuwait: 1899899
• From outside Kuwait: +965 22907222

Our Customer Service team will be happy to assist you.

Yes. Your password must meet the following requirements:

• Be at least 8 characters long.
• Include both letters and numbers.
• Not contain 3 or more consecutive repeated characters (for example, 111 or aaa are not allowed).
• You may use the following special characters: ! @ # $ % ^ & * ~ -

Please note:

• Passwords are case-sensitive.
• We recommend ensuring that Caps Lock is turned off when entering your password to avoid typing errors.

You can reset your password by following these steps:

1. Select Forgot Password on the pre login page.
2. Verify your identity using either:
   1. Your card number and PIN, or
   2. Your ABK account number and the last 4 digits of your Civil ID.
3. Enter the One-Time Password (OTP) sent to your registered mobile number.
4. Create and confirm your new password.

If you continue to experience this issue, please contact Ahlan Ahli:

• Within Kuwait: 1899899
• From outside Kuwait: +965 22907222

Our Customer Service team will be happy to assist you.

This message may appear for one of the following reasons:

• Your ATM/debit card is inactive.
• The card number or PIN you entered is incorrect.
• The account you are trying to register is not an eligible account.

If you continue to experience this issue, please contact Ahlan Ahli:

• Within Kuwait: 1899899
• From outside Kuwait: +965 22907222

Our Customer Service team will be happy to assist you.

Your Online Banking user ID may be disabled if you enter your password or the answers to your security questions incorrectly three consecutive times.

To reactivate your user ID, choose the option that applies to you:

• If you forgot your password, select Forgot Password? and complete the password reset process.
• If you forgot your security questions, select Forgot Answers? and complete the reset process.
• If you are still unable to access your account, please contact Ahlan Ahli:
• Within Kuwait: 1899899
• From outside Kuwait: +965 22907222

Our Customer Service team will verify your identity and help unlock your account.

You can reset your security questions by following these steps:

1. Select Forgot Your Answers on the pre-login page.
2. Verify your identity using either:
   1. Your card number and PIN, or
   2. Your ABK account number and the last 4 digits of your Civil ID.
3. Enter the One-Time Password (OTP) sent to your registered mobile number.
4. Enter your User ID & PasswordSelect three new security questions and provide your answers.

If you need further assistance, please contact Ahlan Ahli:

• Within Kuwait: 1899899
• From outside Kuwait: +965 22907222

Our Customer Service team will be happy to assist you.

1. Select Forgot Username on the pre-login page.
2. Verify your identity using either:
   1. Your card number and PIN, or
   2. Your ABK account number and the last 4 digits of your Civil ID.
3. Enter the One-Time Password (OTP) sent to your registered mobile number.
4. Once your identity has been successfully verified, your User ID will be displayed on the screen.

If you need further assistance, please contact Ahlan Ahli:

• Within Kuwait: 1899899
• From outside Kuwait: +965 22907222

Our Customer Service team will be happy to assist you.

To access the Transfers feature, you must first read and accept the Terms and Conditions.

Simply review the Terms and Conditions before Accepting. Once accepted, you will be able to use the Transfers feature in Online Banking.

If you are unable to access the feature after accepting the Terms and Conditions, please contact Ahlan Ahli:

• Within Kuwait: 1899899
• From outside Kuwait: +965 22907222

Our Customer Service team will be happy to assist you.

You can print your account or credit card statement by following these simple steps:

Accounts

• Click on the account within the homepage
• Select Download Documents
• Select Download eStatement
• Select the desired month

Credit Cards

• Click on the credit card under the cards tab within the homepage
• Select download statements
• Select the desired month

• Click on an account under the accounts tab in the homepage
• Select Download Documents
• Select Download Certificates
• Select the IBAN and your preferred certificate language, then click Download to generate and download your certificate.

You can also view your IBAN details on the account page.

When transferring funds, you would typically transfer from one of your ABK accounts to another account that could be another account at ABK, a Local account, or an international account.

The recipient account is called a beneficiary account.

In order for you to conduct online transfers, you will first need to create and activate a beneficiary.

There is no limit for the number of beneficiaries you can create. However, we suggest that you label them distinctively to avoid confusing multiple benefactors with each other.

To add a new beneficiary, go to the Products tab, select the ABK icon, then choose Add New Beneficiaries. Click + New, select the beneficiary type, enter the beneficiary's details, and click Proceed. Choose your preferred OTP delivery method and confirm the request.

Your newly added beneficiary will be activated automatically after 12 hours. Alternatively, you can activate the beneficiary immediately by selecting Call Me and completing the verification through the Call Center.

Transfer amount and transaction count limits may apply depending on the selected transfer service.

This message indicates that you have reached your daily or monthly Online Banking transfer limit. If you need to complete the transfer within the same day or month, you may need to increase your transfer limit. You can update your transfer limits by navigating to the My Profile page in Online Banking.

ABK does not charge any fees for transfer transactions. However, if you choose to pay the correspondent bank charges, the applicable amount requested by the correspondent bank will be debited from your account. For details of all applicable banking fees, please refer to the Tariff List available on the ABK website and on the pre-login screen of the ABK Mobile App.

We strongly recommend selecting a transfer currency that matches the destination country when making an international transfer. Failure to do so may result in your transfer request being cancelled.

After logging in to Online Banking, navigate to Security Settings.

To change your password, enter your current password and create a new one that meets the following requirements. If you have forgotten your password, you can reset it from the pre-login screen by selecting Forgot Password and following the on-screen instructions.

Your new password must:

1. Be at least 8 characters long.
2. Contain both letters and numbers.
3. Not include more than two identical consecutive characters (e.g. 111 or aaa are not allowed).
4. Only use the following special characters: ! @ # $ % ^ & * ~ -
5. Please note that passwords are case-sensitive. For the best experience, ensure that Caps Lock is turned off when entering your password.