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Help & Support
FAQ
SMS
SMS Banking is a simple and fast message notification service. Select from either PULL or PUSH options, in either English or Arabic, to get the information you need, wherever you are. PUSH messages are automated messages that the bank sends out to the customer such as promotions offered by the bank, without the customer initiating a request for the information. PULL messages are messages that are initiated by the customer e.g. obtaining account balance enquires.
You can register to ABK’s SMS Banking service through Visiting the nearest ABK branch.
Customers can update their mobile number details by visiting the nearest ABK branch.
- Basic: Offers SMS services for transactions of KD 10 and above on the accounts and all Credit Cards transactions.
- Pull: Offers SMS services on all accounts and credit cards transactions for transactions of KD 1 and above including pull and push service and daily updated balance.
You can upgrade the SMS service from Basic to Pull by visiting the nearest ABK branch or contacting the ABK Call Centre at Ahlan Ahli 1 899 899 or +965 22907222 for International calls. Paid SMS subscriptions have an annual fee of KD 4.
The SMS service requires up-to-date contact details, including the service provider. To update service provider details please visit the nearest ABK branch or contact the ABK Call Centre at Ahlan Ahli 1 899 899 or +965 22907222 for International calls.
The subscription type will be automatically downgraded to Basic; therefore annual fees will be canceled.
You can have a total of 5 accounts linked to the SMS service. Please visit the nearest ABK branch or contact the ABK Call Centre at Ahlan Ahli 1 899 899 or +965 22907222 for International calls to link the accounts to the SMS service.
To disable the SMS service please visit the nearest ABK branch or contact the ABK Call Centre at Ahlan Ahli 1 899 899 or +965 22907222 for International calls.
There is no fees cancellation for the SMS service.