Help & Support

FAQ

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Apple Pay

1.What is Apple Pay?

A digital wallet that allows you to use your Apple/iOS devices to pay securely and conveniently using ABK cards in stores, websites and im-app purchases.

2. What devices support Apple Pay?
  • iPhone
  • iPad
  • Apple Watches
  • MacBook
3.Why should I use Apple Pay?

Apple Pay provides a fast, secure, simple and convenient way to make everyday payments without having to use a card.

4.Where can I use Apple Pay?

You can use Apple Pay at all POS stores with contactless or online shopping websites or in-apps payments suported by Apple Pay.

5.Which ABK cards are eligible for Apple Pay?

All ABK's Credit and Debit Cards are eligible to use Apple Pay.

6.Can I configure Apple Pay on more than one device?

Yes, you can configure up to 9 devices for Apple Pay.

7.How many ABK cards can I add on one Apple device?
  • You can add up to 8 ABK cards on one device (iPhone 8 and earlier)
  • You can add up to 16 ABK cards on one device (iPhone 9 and later)
8.How can I add ABK Cards to Apple Pay?

There are two ways to add Ahlibank cards to Apple Pay.

The first way: Through the ABK app on Apple devices

  1. Log in to ABK mobile banking app on your device
  2. Select your ABK Card from the cards list on Home screen
  3. Tap "Add to Apple Wallet" at the bottom of the card
  4. Follow the on-screen steps
  5. You will receive an OTP verification code
  6. The card will be added successfully and you can use Apple Pay.

The second way: Through the use of the wallet app on Apple devices

  1. Open the "Wallet" app on your device Press the "+" button
  2. Tap "Debit or Credit Card"
  3. Take a photo of the card and verify your card information
  4. Enter the OTP verification code sent to your registered phone number with the bank The card will be added successfully and you can use Apple Pay

Apple Watch

  1. Open the Apple Wallet app in Apple Watch and tap "Add Card"
  2. Complete the verification steps

iPad and MAC

Open System Preferences and choose "Wallet & Apple Pay"

9. How does Apple Pay work?

Apple Pay payment works through near field communication (NFC) to make contacless mobile payments. This ensures that the payment will work everywhere contactless payments are accepted. Payment transactions using NFC technology can be completed by just simple waving the NFC-enabled device on contactless terminals.

10. Is Apple Pay secure?

Using ABK cards with Apple Pay is safe and secure, as Apple Pay does not send your actual card number with your payment transaction, but rather uses a virtual card number to represent your account information to keep your card details secure, and every transaction you make needs your approval via Face ID or passcode.

11. What happens if my device is lost or stolen?

Use Apple's "Find my" app which enables you to locate, lock, and even reset your lost/stolen device remotly. Or log in into iCloud.com to suspend or remove all cards from Apple Pay and also notify ABK by calling Ahlan Ahli 1899899.

12. How do I pay using Apple devices?

All you have to do is double press the side button, authenticate using face recognition or unlock your phone, choose the payment card and then swipe the device near the payment point to complete the process.

13. Can I recover deleted cards if I find my lost device?

No, you cannot recover deleted cards. You can only restore cards that have been temporarily stopped.

14. I made a transaction and while the payment machine declined the transaction, I saw a ✓ and confirmation message on my phone. Does this mean that the transaction was performed?

You will see a ✓ with a "Confirm" message on the device regardless if the transaction was successfull or not.

15. Does deleting a card from my iPhone affect the existence of the card on the Apple Watch when paired with the same phone?

No, both devices are treated as two seperate units.

16. What are the Terms & Conditions of the Apple Pay service?

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