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ABK Group
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A licensed financial institution regulated by the Central Bank of the UAE
Al Ahli Bank of Kuwait - UAE Branches
Multiple channels are available to facilitate the process of filing a complaint:
Telephone
- Dubai: +971 4 6075555
- Abu Dhabi: +971 2 4015109
-
24/7 call center: +971 4 6075507
(within/outside the UAE)
Complaint Box
Located in the branch Banking Hall where you will find the ABK Complaint Form. Kindly fill in the form with all relevant details and drop it in the box.
In-person Delivery
Dubai Branch Opposite Hamarain Centre, Abu Baker Siddiqui Road, Deira, Dubai
Abu Dhabi Branch
EIBFS Building, Ground Floor, Al Muroor Street, Abu Dhabi
Sanadak
The Central Bank of the UAE has established Sanadak, an independent Ombudsman Unit. Sanadak is designed to assist consumers in resolving any complaints with Licensed Financial Institutions that could not be settled through internal complaint resolution
Click here for more details.
Complaint Handling Process at ABK
We have established service standards for handling complaints from our customers. Each complaint is carefully processed to ensure a timely and appropriate resolution.
The Bank shall provide a written acknowledgement of the complaint filed with Bank, with details of the complaint process, within 2 complete business days of receiving the complaint. A unique service request number will be assigned to you.
The Bank shall send in writing its final response to you with detailed reasons within 15 complete business days of receiving a complaint.
Once the complaint is resolved, you will receive an official reply through a recorded call, as well as an SMS or email confirming the closure of the Complaint Service Request Number.
When to escalate to the Central Bank of the UAE?
If, for any reason, you are not satisfied with the complaint resolution, you have the right to refer the complaint to the SANADAK, an independent Ombudsman Unit established by The Central Bank of the UAE
SANADAK is designed to assist consumers in resolving any complaints with Licensed Financial Institutions that could not be settled through their internal complaint resolution.
Website: www.sanadak.gov.ae
Email: help@sanadak.gov.ae
Contact center : 800SANADAK (800 72 623 25)
Office: Sanadak Unit, Emirates Institute of Finance Building, Ground Floor, Sultan Bin Zayed the First Street, Abu Dhabi.
Complaint Form
